Job Project Specialist, Laboratory Testing, Minerals (Acid Rock Drainage), Burnaby

Job Description

This position will supervise various ARD projects, in terms of data quality, interpretation and reporting, to ensure client expectations are met with respect to schedule and quality.

The role encompasses a large percentage of time in client interaction; in terms of reporting data along with planning and designing scopes of work for Acid Rock Drainage characterisation studies.

In addition to the technical side of data reporting and overall customer service, this role also includes the expectation that some sales activity will be involved in terms of letting new potential clients to SGS know of ARD services along with other SGS Minerals services.

• Provide technical support to ARD test programs.
• Supervise staff to ensure Quality Control (QC) standards are met for data review.
• Work closely with the ARD Manager, ARD Supervisor, Technologists and Technicians to develop new laboratory methods in response to client needs.
• Monitor and maintain laboratory QC standards. Responsible for the review of the data produced by the ARD Technicians/Technologists to ensure quality standards are met.
• Data entry, analysis and reporting of static and kinetic testing and other ARD-related test work.
• Work in partnership with other Supervisors, Project Managers, and Technologists to ensure customer satisfaction and that client deadlines are met.
• Plan and initiate procedures and systems to ensure continuous improvement of equipment and processes.
• Develop and maintain good relationships with clients and vendors.
• ARD business development - represent the ARD business to clients, develop business opportunities, prepare scopes of work, issue proposals and coordinate project acceptance and opening.
• Verify reports, certificates and invoices to send to the customers.
• Ensure timely and accurate communication with clients by regular updates to help them meet their contractual needs and to advise them on SGS’ capabilities and limitations.
• Pursue opportunities to expand the company profile and client's relationship.
• Maintain a focus on health and safety.
• May be assigned to coordinate special or ad hoc projects.