Job from partnerJob DescriptionJob Description
Are you a results-driven leader with a passion for people, performance, and customer satisfaction? Craftsman Collision is seeking an experienced Shop Manager to lead a brand-new collision repair facility, purpose-built with state-of-the-art equipment, advanced technology, and modern workflows.
This is a unique opportunity to open and lead a new shop from the ground up—setting standards, building a high-performing team, and shaping the culture in a cutting-edge repair environment designed to support efficiency, quality, and growth.
Craftsman Collision is the largest independently owned and operated auto body repair chain in Canada—but we’re also a family that genuinely cares about the people we work with. Are you ready to reach your full potential and build a fulfilling career while having fun along the way? Join our team of more than 600 ambitious professionals who share a commitment to excellence, innovation, and doing things the right way.
As a Shop Manager, you’ll play a critical role in launching and leading this new facility, driving operational excellence, and delivering the exceptional customer experience Craftsman Collision is known for—supported by the latest tools, technology, and equipment in the industry.
Why work at Craftsman Collision?
- Earn up to $200,000 per year (base salary + monthly/annual bonuses)
- Up to $10,000 signing bonus or relocation assistance amount (within Canada)
- Comprehensive benefits package
- Company provided vehicle and $250 gas allowance per month
- Brand-new, modern facility with state-of-the-art equipment and tools
- Access to the latest repair technology, diagnostics, and calibration systems
- Ongoing professional development and I-CAR training opportunities
- Be part of a proudly Canadian company that values teamwork, innovation, and doing things the right way
- Lead the day-to-day operations of a newly built, state-of-the-art repair facility, ensuring efficiency, quality, and profitability
- Build, coach, and develop a strong team of technicians, estimators, and coordinators
- Establish best practices, workflows, and performance standards from opening day
- Champion a culture of safety, continuous improvement, and exceptional customer care
- Manage shop financials, KPIs, payroll, and vendor relationships
- Leverage modern equipment and emerging vehicle technologies to maximize productivity and repair quality
- Promote Craftsman Collision in the community and support business development initiatives
- Ensure compliance with all regulatory standards, company policies, and procedure
- Minimum 5 years of progressive and/or related experience, including leadership, sales, customer service, or management
- Strong understanding of operations, budgeting, and expense management
- I-CAR Platinum certification is an asset
- Experience with Mitchell Estimating, Audatex, and ALLDATA preferred
- Knowledge of ADAS systems, vehicle calibrations, and emerging vehicle technologies is an asset
- Strong verbal, written, and listening skills with the ability to influence and collaborate with senior leadership
- Proven ability to prioritize tasks in a fast-paced environment
- Strong negotiation, conflict resolution, and problem-solving skills
- Demonstrated success leading teams and driving performance
- Proficiency with Outlook and video conferencing platforms; comfortable learning new technology
- A strong desire for continuous learning and professional development
- Valid Class 5 driver’s license with a clean abstract
- Legally entitled to work in Canada with no restrictions
- Ability to travel occasionally within Canada and the U.S. for company functions
